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You Should Know: CrownMen Dental Scrap Refinery

When you're given thousands of dollars worth of scrap metal by all of your customers, trust is important. That's the sole mission behind CrownMen Dental Scrap Gold Refining based in Florida. Dentaltown Magazine interviews CrownMen General Manager Ron Abboud to learn more about the company's processes, its online format, its special promotion and its mission.

Editor: Tell us a little bit about CrownMen's history. 

Abboud: My grandfather, James Elias Abboud who was born in 1892 and was a U.S. Army World War I veteran, began buying dental scrap in the 1930s, during the great depression. I remember him as one of the old time crown men who went door to door to acquire scrap gold. Once I learned the ropes and as technology came of age, I got the idea to ditch the old-school method for a more efficient online model. Our online model is so quick, the customer gets paid more and faster. Gaining a dental practice's trust is much more precious than the metals we're collecting. Once we start working with a dental practice, they stay with us because we're extremely transparent and we've built trust with them. Just look at our online testimonials [Editor's note: visit www.crownmen.com/testimonials].

Editor: Since you've transitioned to an online format, how much quicker do docs get paid? 

Abboud: We can pay within 72 hours. If practices call before noon, I schedule a same-day pick-up at their office. FedEx brings you a box with the labels all printed out. The driver will even pack it up for you. I receive the scrap metal the next morning, and I'll have the material processed by noon the following day. Then I mail our letter with payment to them the day after.

Editor: What else do you do to stand out from the competition? 

Abboud: Unmatched customer service. I take calls 24 hours a day, seven days a week. If our customers already work with one of our ambassadors, they'll talk to them, but if not, our customers will work directly with me. Also, right now, anyone who processes with us for the first time will receive a free Apple product, depending on the quantity they process.  [see dental scrap refining promo]

Editor: What is the one thing you would like the dental community to know about CrownMen? 

Abboud: We are the trusted, go-to name in dental scrap metal. That's our mission and we're sticking to it.

To learn more, visit www.crownmen.com or call 402-290-9000.

Dentaltown writer Ben Lund is not only an outstanding writer, but when he tells a story it really is worth the read.

Written by Benjamin Lund, Editor, Dentaltown Magazine 

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